Cory

With an active infection, use the directions on the box.

An extra seal isn't needed with the way our regulators are. It sounds like something is wrong with the regulator you received unfortunately. Customer service will likely get you one sent out after a bit of trouble shooting. Sorry you've been experiencing a problem, this is definitely not the norm, and we'll make it right for you.

@DShelton Just measured one I had. 48 inches from heater to the remote.

@DShelton I've got someone in my company hopefully updating our description and making a graphic. If I remember I'll try and measure it sometime this week for ya. If we don't get it done sooner.

Basically dechlorinator is a commodity item. This is why there are a few chemical companies that will make you a dechlorinator. I went down this road, but I couldn't answer my question. "How is aquarium co-op's dechlorinator better?" We could make it more gallons treated per dollar, but at the end of the day, grab nearly any dechlor off the shelf and it's getting the job done. I feel like this is probably one of those things like proving which paper towel is the best, when reality is, any paper towel basically gets the job done. Sure one might be better suited for a particular job like public bathroom vs kitchen. But if there is a spill on my floor, any are going to work. In general if any employee is trashing a product, esp something like prime. I question it. I don't like seachem as a company, but at the end of the day prime is pretty good cause the bar is so low, any dechlor is "pretty good"

@Tanked Just following up to make sure you get a notification. Would love to get these bugs squashed for you and anyone else experiencing the problems.

If you'd document the issues you're having with the website and email them to shipping@aquariumcoop.com we'll have our developers take a look. Device and browser help a lot a swell as screenshot or video of the problem so we can try and replicate it. As for the light, the notification error message has been set to mobile number only and not mobile or email. Thanks for your help.

This is one of those, on paper yes, it would work. In practice, people never match up the slow flow to the watts needed. Most people do it to try and save on filtration or something.. But running UV at the right levels to prevent disease is crazy expensive. IF this worked, every store, wholesaler and farm would do it and disease wouldn't exist in this hobby. Now can it be used to kill off a decent amount of things? Sure. But many things would live right through passing by an aquarium uv sterilizer in currently environments the way they are designed for the hobby.

I have tried it with the reducer yes. The problem wasn't that it wouldn't work. It's that with 3 levels of tanks, they'd exchange water at different rates not matter the brand or gph of the emitter. So this wasn't conducive to using meds and such in the shop.

If either of you are in Vancouver BC, Aprils Aquariums now carries our products. https://fb.watch/gKd31IY9_E/

I just wanted to follow up. I tested it today and it remembers the temperature it was set. At least after a few minutes.

Correct, we no longer ship to Canada, and we aren't on Amazon either. I do have a new thing we are working on for Canada, but I don't know where we are at with it yet. We have another meeting on it on Monday.

Yeah, if it's the usb nano air pump. That isn't branded aquarium co-op. We are working on making a better version of that, but that air pump isn't under our umbrella of products yet. The usb nanos can run for a very long time, but also you can shorten their life with air stones getting clogged, up, creating back pressure from check valves etc. The pumps are quiet but also low power to achieve this. So a large pore airstone on airline with no check valve, in 18 inches of water will run much longer than 30 inch water, with 20 feet of hose and a check valve and an airstone making fine bubbles. So there are a lot of variables.

I'll try and confirm this week. I can't remember if it remembered the setting or it just reset to 78 degrees. I just remember it being not really an issue. I do believe it remembers. But I'll have to confirm it again.

You can bleed off extra air by attaching an airline and an airstone. Can put that into a towel if you still feel it's too loud.

that's amazing. I'll show him.

I've seen this happen before. Know that something has changed for you. The most common ones are temperature when hatching, or not getting the container clean enough, and bacteria builds up on the inside and can change how they tumble etc.

Hi Caiden, you can ship something to our store address. 9661 Firdale Ave Edmonds, WA 98020 However I'd suggest discussing it here and posting pictures first. As without understanding the scope of what you'd want from me, I don't want to commit to anything yet. I have grown plants out of an aquaclear before. Not quite sure what your vision is yet.

I don't really have issues. If you're experiencing stiffness a the end on an air stone, cut the half inch off and it's much more pliable to reattach.

This is fake. There would never be a reason to individually bag fish, then write on them and put them in the dumpster. Magically there was no dead fish either. Someone who is willing to throw away live fish, healthy fish at that, wouldn't bag them. And there'd be other dead fish in that box, which there isn't. Furthermore, they've hyped up the thumbnail including stuff that wasn't in there. Putting fish into a dumpster is animal abandonment. We've had people charged with it when abandoning fish in front of a store I worked at. The fish froze to death. If the store is doing this, it takes a phone call to animal control. They'll then be charged and would put an end to it. However that doesn't lead to video number 2 for views.... Unfortunately there is a growing culture that will do anything for views and make stuff up. This is the same type of stuff like finding "1 in a million blue lobster in the drain" etc. What I wonder is, how many things get oops'd and don't make it on camera. Like look at all these mollies we found in X. and they only find 8 of the 14 that went in etc. It's bad all around and unfortunately isn't going away.

That's currently the plan. Can never know exactly what the future holds, but we bought quite a few.

No need to send them back. It'll be too much of a hassle 😉

Unless you see ich or a bacterial infection. Round two should only need paracleanse.

If you're asking about our test strips. The manufacturer states they do not. However Zenzo says they do in his tap water. I believe this, however I can't verify as my local water sources don't have chloramine, only chlorine.

It's not easy to answer this question as we can't see the fish. If they're looking healthy, then it's likely the trio has done it's main job of preventing spreading disease from newly acquired fish. However with internal parasites, you need to follow up with paracleanse again, after letting the fish rest for a week and eat. This is because any internal parasites who laid eggs, the eggs are not affected by the paracleanse. They have to hatch out to be killed.