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Cory

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Posts posted by Cory

  1. 3 minutes ago, Phirefase said:

    Does this apply to larger tanks with center bracing? My roommate has a 75g with center bracing and was curious.

    I personally have done 75gs. I've seen another store do 125s and 150s, but I haven't personally tested that. 

  2. 5 hours ago, Alexa said:

    I hope it’s okay that I suggest cross categorizing? For example I usually look for the easy planters in the “plant supplies” first before remembering they are in “decorations.” 

    I have added it to plant supplies as I think it can go there as well. I initially thought to put it there but was afraid people were thinking I was trying to market it too heavy handed in more than one category. 

  3. Tanks with rims are meant to be supported on 4 corners. Now this has always worked for me, but with unlevel floors or something else, I could possibly see the need for extra bracing. However I'd be putting a tank there cause I want more tanks 😛

  4. 16 minutes ago, Wisnasky-tank said:

    Kinda similar yet different subject have y’all thought about hoodies and wallets or such in the merchandise section

    Yes, in general merchandise is tricky. Something as simple as hoodies, people want small to 5xl, zip front, and pullovers, and different colors. When it comes to launching something like that, you're essentially launching 28 products at the same time, have 28 spots for them in the warehouse and such.  Unfortunately with things like postage increases from covid, it's gotten very expensive to ship things like hoodies. Not only from us to you. But getting them from factories, to printers, then from printers to us. For now this is on the back burner compared to launching something like test strips.

  5. 6 hours ago, DaveSamsell said:

    I don't think you're stepping on anyone's toes.  The Forum is for comments, right?

    @RyanR The website does have a "wishlist" for out of stock items, but maybe your suggestion would be taken under advisement.

    I always wanted to see an "auto-ship" feature.  That would be neat, too.

     

    This is on our long term roadmap. Auto-Shipping is very customer intensive and needs a very robust system to handle it. So that customers can cancel, skip, add to and remove. With correct email schedule ahead of time to remind people to do these actions. 

    We are first developing out features like the account page. You'll notice you can reorder previous orders there, that was one step forward to getting reordering working seamlessly. Next would be pending upcoming orders, a toggle to ship something to you today like a med for a sick fish, vs adding it to your auto ship order in 2 weeks that is an extra towel etc.

  6. 5 hours ago, RyanR said:

    Thanks!  I use the wishlist and I also keep things in my cart that I want to order the next time I place an order.  It's just that I don't get an email when those items come back in stock, so that I can make sure I get them before they sell out again.

    We had this feature for  years. It cost us a lot in lost sales. People wait for something to come back in stock, perhaps that plant doesn't come back for months, people never finish their order. Or perhaps we put 10 into stock, they get the notification and email us the next day saying we are lying. We up the threshold to not email people unless there are 50 in stock. Then a customer notices on the website that it's in stock but the didn't get emailed because we only had 10 to put in to inventory. Essentially it was bad for business in every way. Instead we focus all of our energy to not run out of stock. Unfortunately there simply aren't enough plants to satisfy demand. Other things are stuck, crushed coral has been out of stock for like 7 months, covid, hurricanes, factory caught fire, and more. 

  7. 3 hours ago, Aubrey said:

    Just curious if our accounts on the forum are linked to our accounts on the store website? Or if somehow we could use a link like that for random acts of kindness or special promos for forum members? Like we can order something for another member and they won't see our address and we won't see theirs. 

    They are not linked due to security reasons. After a large investment of time by a few teams, a single sign on is not achievable with shopify while remaining secure. 

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