Recre8tr79 Posted December 7, 2020 Share Posted December 7, 2020 I was wondering how I can contact the store concerning a large fish purchase from 2 weeks ago. Most are dead and I'm trying to understand how it happened. Kind regards Link to comment Share on other sites More sharing options...
Mychala Posted December 7, 2020 Share Posted December 7, 2020 Email customer service. Link to comment Share on other sites More sharing options...
David W Posted December 7, 2020 Share Posted December 7, 2020 Cory has stated that if the Co-op list their number, it rings off the hook because of the you tube channel. They do not have the resources to keep up with it. I would suggest going to the store with questions or Emil like Mychala suggested. Or ask them here, there are many very experienced fish keepers here that can help you diagnose the problem. Start with sharing as much as you can about your tank Size of tank What species of fish and how many how long you have had your tank running, Is it planted? Water parameters. 2 Link to comment Share on other sites More sharing options...
Recre8tr79 Posted December 7, 2020 Author Share Posted December 7, 2020 Thanks for the helpful reply, I live over an hour away and have little free time so in person support is challenging. Email is the most time consuming and frustrating way to communicate for me so I'll just chock it up to a lesson learned to deal with my lfs. My experience from co-op has always been good with plants but I think my water is too hard compared to the Lynnwood area for the young fish to adapt to. Tank has been populated for 5 years and parameters are still spot on. As a side note all new fish died 1 week after introduction with the exception of 3 ottos, almost all resident fish are still healthy. So in total 22 neons (10 were resident), 2 sterbai's and 1 otto passed. I'm on well water and PH is 7.6 Link to comment Share on other sites More sharing options...
Marnol D Posted December 7, 2020 Share Posted December 7, 2020 @Recre8tr79 how did acclimate them? Link to comment Share on other sites More sharing options...
Recre8tr79 Posted December 7, 2020 Author Share Posted December 7, 2020 Marnol D, I used drip/float method as usual. Approx 1 cup per .5hr in a 1 liter container. Introduced fish after perhaps 3 hours just in time for lights out. Thanks for your question. Link to comment Share on other sites More sharing options...
Marnol D Posted December 7, 2020 Share Posted December 7, 2020 @Recre8tr79 welp no clue what happened to them then... thats the best shot you couldve gave the fish. Link to comment Share on other sites More sharing options...
Administrators Cory Posted December 7, 2020 Administrators Share Posted December 7, 2020 To contact the store directly the email Store@aquariumcoop.com can be used. Email is best because we can ask for pictures and talk with the associate who helped you originally to see what may have gone wrong. Also with covid restrictions, we want to help people in and out in a timely manor and a ringing phone interrupts and can cause long waits. Unfortunately when the number gets public, you'll just hear a busy signal when you call often cause the phone rings off the hook 😞 Link to comment Share on other sites More sharing options...
Recre8tr79 Posted December 8, 2020 Author Share Posted December 8, 2020 Appreciated and understood 👍 Link to comment Share on other sites More sharing options...
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