Hobbit Posted September 8, 2021 Share Posted September 8, 2021 I just opened my new calcium test kit and found this… I started reading the instructions and realized I was supposed to have a bottle #1 and a bottle #2. 😢 2 5 Link to comment Share on other sites More sharing options...
Guppysnail Posted September 8, 2021 Share Posted September 8, 2021 I do hope they will send you a replacement Link to comment Share on other sites More sharing options...
Stef Posted September 8, 2021 Share Posted September 8, 2021 My recent shipment of the KH and GH combo test kit came with two bottles of just KH. Coop came to the rescue! Link to comment Share on other sites More sharing options...
Tihshho Posted September 8, 2021 Share Posted September 8, 2021 On 9/8/2021 at 1:34 AM, Hobbit said: I started reading the instructions and realized I was supposed to have a bottle #1 and a bottle #2. Oh no! The vendor should be easily able to make this right, if not reach out to API. On 9/8/2021 at 7:02 AM, Stef said: My recent shipment of the KH and GH combo test kit came with two bottles of just KH. Coop came to the rescue! To be honest, I'd rather have two kH test kits than 2 GH test kits since you go through a ton more of the reagent. Link to comment Share on other sites More sharing options...
Hobbit Posted September 8, 2021 Author Share Posted September 8, 2021 The biggest bummer is that I bought this from a LFS three states away. I’ll call them, but I don’t think it’s going to be worth it to them to ship me a replacement. Not sure if they can refund my credit card without me being there, either. I knew I should have just ordered this from the coop! 😝 Link to comment Share on other sites More sharing options...
Tihshho Posted September 8, 2021 Share Posted September 8, 2021 On 9/8/2021 at 10:56 AM, Hobbit said: The biggest bummer is that I bought this from a LFS three states away. I’ll call them, but I don’t think it’s going to be worth it to them to ship me a replacement. Not sure if they can refund my credit card without me being there, either. I knew I should have just ordered this from the coop! 😝 If it were me, at this point I'd contact API. 2 Link to comment Share on other sites More sharing options...
Hobbit Posted September 8, 2021 Author Share Posted September 8, 2021 @Tihshho good idea. Link to comment Share on other sites More sharing options...
Griznatch Posted September 8, 2021 Share Posted September 8, 2021 It'd be a drop in the bucket for API to send you another one and keep up customer satisfaction. My wife has sent polite complaints to manufacturers more than a few times and they almost always make it right. 1 Link to comment Share on other sites More sharing options...
Hobbit Posted October 29, 2021 Author Share Posted October 29, 2021 I’m happy to report that API did indeed send me a new kit! 😃 They offered to send a new one immediately, but I did have to poke them a few weeks later when it never arrived. They responded quickly and eventually I did get the new kit in the mail. 😊 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now