Hobbit Posted September 8, 2021 Posted September 8, 2021 I just opened my new calcium test kit and found this… I started reading the instructions and realized I was supposed to have a bottle #1 and a bottle #2. 😢 2 5
Guppysnail Posted September 8, 2021 Posted September 8, 2021 I do hope they will send you a replacement
Stef Posted September 8, 2021 Posted September 8, 2021 My recent shipment of the KH and GH combo test kit came with two bottles of just KH. Coop came to the rescue!
Tihshho Posted September 8, 2021 Posted September 8, 2021 On 9/8/2021 at 1:34 AM, Hobbit said: I started reading the instructions and realized I was supposed to have a bottle #1 and a bottle #2. Oh no! The vendor should be easily able to make this right, if not reach out to API. On 9/8/2021 at 7:02 AM, Stef said: My recent shipment of the KH and GH combo test kit came with two bottles of just KH. Coop came to the rescue! To be honest, I'd rather have two kH test kits than 2 GH test kits since you go through a ton more of the reagent.
Hobbit Posted September 8, 2021 Author Posted September 8, 2021 The biggest bummer is that I bought this from a LFS three states away. I’ll call them, but I don’t think it’s going to be worth it to them to ship me a replacement. Not sure if they can refund my credit card without me being there, either. I knew I should have just ordered this from the coop! 😝
Tihshho Posted September 8, 2021 Posted September 8, 2021 On 9/8/2021 at 10:56 AM, Hobbit said: The biggest bummer is that I bought this from a LFS three states away. I’ll call them, but I don’t think it’s going to be worth it to them to ship me a replacement. Not sure if they can refund my credit card without me being there, either. I knew I should have just ordered this from the coop! 😝 If it were me, at this point I'd contact API. 2
Griznatch Posted September 8, 2021 Posted September 8, 2021 It'd be a drop in the bucket for API to send you another one and keep up customer satisfaction. My wife has sent polite complaints to manufacturers more than a few times and they almost always make it right. 1
Hobbit Posted October 29, 2021 Author Posted October 29, 2021 I’m happy to report that API did indeed send me a new kit! 😃 They offered to send a new one immediately, but I did have to poke them a few weeks later when it never arrived. They responded quickly and eventually I did get the new kit in the mail. 😊 2
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