Fluval smart app problem

[Mia]

Just purchased my first fluval light from. Aquarium co-op yesterday. I have the app and my device paired. When I click on the device it asks for a password. I tried the default code of 000000 which would not work. Curious if there is a way around this? I emailed their support. Just want to turn my light on. 

[Streetwise]

This is just a quick idea: try swiping left on the light in the list and choose Upgrade.

If that doesn’t work, you could try removing via that same swipe menu, and the re-adding it, maybe after a power-cycle.

Edited February 28, 2021 by Streetwise

[Mia]

Yes. I tried this. Still asking for a password.

[Streetwise]

@Bentley Pascoe, have you dealt with this before?

[Bentley Pascoe]

7 minutes ago, Streetwise said:

@Bentley Pascoe, have you dealt with this before?

I have not, all of mine had the default.  

[Jungle Fan]

The Fluval manual specifies a password retrieval procedure, however that really should not apply if you purchased from Aquarium Co-Op and this is the first time it is being used. I'm sure you've looked at this, and the retrieval requires interaction with Fluval and they probably don't work Sundays. I wish I'd have a better answer but it seems like you're stuck at least until tomorrow. I don't see any other option in the manual but maybe in case I've overlooked something here's the link if anyone else on the forum is more savvy in that regard:

https://www.fluvalaquatics.com/manuals/FluvalSmart_App_Manual_EN_Jul2_19_SP.pdf