tooManyPumps Posted February 2, 2023 Share Posted February 2, 2023 (edited) My shipment arrived in less than 24h after packing. The plants that came were not just tiny but had almost no roots and looked like they were taken from a bolting (flowering) mother plant. They were not bright green and vigorous like you want a healthy plant to be. Pale and fuzzy. Very costly for something so ill looking. I'm very disappointed compared to the other plants I received which were vigorous with good root development. Edited February 2, 2023 by tooManyPumps Link to comment Share on other sites More sharing options...
TheSwissAquarist Posted February 2, 2023 Share Posted February 2, 2023 Try contacting @Candi on the ACO website (customer service). Sorry you’ve had such a bad experience! Link to comment Share on other sites More sharing options...
tooManyPumps Posted February 2, 2023 Author Share Posted February 2, 2023 Thanks, I was new to the plant when this arrived on Monday so I was hesitant to complain until I saw how they perform in the tank. I think they can still get roots down eventually with good care but there's going to be a substantial wait, during which I'll struggle to keep algae off these. It might be a problem of setting expectations, also my first time ordering any plants from ACO. I'll message customer service. Link to comment Share on other sites More sharing options...
Candi Posted February 2, 2023 Share Posted February 2, 2023 On 2/2/2023 at 8:34 AM, tooManyPumps said: Thanks, I was new to the plant when this arrived on Monday so I was hesitant to complain until I saw how they perform in the tank. I think they can still get roots down eventually with good care but there's going to be a substantial wait, during which I'll struggle to keep algae off these. It might be a problem of setting expectations, also my first time ordering any plants from ACO. I'll message customer service. I emailed you a bit ago in response to the review. 🙂 ~Candi Link to comment Share on other sites More sharing options...
tooManyPumps Posted February 2, 2023 Author Share Posted February 2, 2023 Thanks for reaching out to make it right! Link to comment Share on other sites More sharing options...
gjcarew Posted February 2, 2023 Share Posted February 2, 2023 ^ This is why if I can buy something from the Co-op, I do 3 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now