tooManyPumps Posted February 2 Share Posted February 2 (edited) My shipment arrived in less than 24h after packing. The plants that came were not just tiny but had almost no roots and looked like they were taken from a bolting (flowering) mother plant. They were not bright green and vigorous like you want a healthy plant to be. Pale and fuzzy. Very costly for something so ill looking. I'm very disappointed compared to the other plants I received which were vigorous with good root development. Edited February 2 by tooManyPumps Link to comment Share on other sites More sharing options...
TheSwissAquarist Posted February 2 Share Posted February 2 Try contacting @Candi on the ACO website (customer service). Sorry you’ve had such a bad experience! Link to comment Share on other sites More sharing options...
tooManyPumps Posted February 2 Author Share Posted February 2 Thanks, I was new to the plant when this arrived on Monday so I was hesitant to complain until I saw how they perform in the tank. I think they can still get roots down eventually with good care but there's going to be a substantial wait, during which I'll struggle to keep algae off these. It might be a problem of setting expectations, also my first time ordering any plants from ACO. I'll message customer service. Link to comment Share on other sites More sharing options...
Candi Posted February 2 Share Posted February 2 On 2/2/2023 at 8:34 AM, tooManyPumps said: Thanks, I was new to the plant when this arrived on Monday so I was hesitant to complain until I saw how they perform in the tank. I think they can still get roots down eventually with good care but there's going to be a substantial wait, during which I'll struggle to keep algae off these. It might be a problem of setting expectations, also my first time ordering any plants from ACO. I'll message customer service. I emailed you a bit ago in response to the review. 🙂 ~Candi Link to comment Share on other sites More sharing options...
tooManyPumps Posted February 2 Author Share Posted February 2 Thanks for reaching out to make it right! Link to comment Share on other sites More sharing options...
gjcarew Posted February 2 Share Posted February 2 ^ This is why if I can buy something from the Co-op, I do 3 Link to comment Share on other sites More sharing options...
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