SupersoNick95 Posted March 30, 2022 Share Posted March 30, 2022 Ordered 5 Neolamprologus Similis shell dwellers from Sand City Cichlids. sadly 3 were DOA and a 4th was swimming belly up. 5th is alive but it is sitting at the bottom of my tank breathing heavily and barely moving. I have emailed them to see what avenues we can take. I trust they’ll help me because I’ve seen many great reviews, specifically on Zenzo’s channel, but I’m more concerned about getting a refund/exchange on the 4th and 5th fish. The 4th fish which was swimming belly up I let hang out in my tank after acclimation and it quickly died. 5th one isn’t looking too good either. I’m worried about losing out on 2 new fish to start my colony. My tank is set up with good pH (8.4) for lake tang fish, and no ammonia or nitrites, very low nitrates. Their policy says clear pictures of the fish “ in the bag”, just don’t feel it’d be fair to classify a fish as alive even though it’s on its last couple of breaths. anyone dealt with their refund/exchange process before? Any tips on how I should deal with this? 1 Link to comment Share on other sites More sharing options...
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