Administrators Cory Posted April 16, 2022 Administrators Share Posted April 16, 2022 My advice is, start leaving honest reviews of this business. Facebook, Yelp, Google. If that doesn't get the attention of the company. Even though your emails should have. Those reviews will stand. If they correct everything asap, you can update your reviews to the situation. As for not having a phone number. I totally understand why someone wants to use one. I also totally get not having one. Its often more difficult to solve a problem over a phone. In this instance, your tank is shattered, the first thing anyone would say is, lets see a picture to understand what we are talking about. What we found was a phone lead to longer customer service fixes. Average call is like 12 minutes. A customer service rep in email, can handle that same thing in about 3 minutes. They'd already have the proof to submit to the trucking company. Now it's on the company to refund or reship out, should be another 2 minutes to set that up. This is why we don't ship tanks or fish. There are variables like shipping, that you have to factor in. As a company we have to make it right every time and quickly. This is also why we don't ever preorder. We learned early on, that only leads to disappointing customers. It's one thing to say we think we'll have them in stock on X. Then they go for sale. It's another to take someone's money and shipping, miss the delivery date then say they owe $200 more. That's a no win situation for the company. A business not having cash isn't the consumer's fault. That's a poorly run business. If you can't afford to replace a product you sell, you can't afford to sell it in the first place. What was their plan to cover any type of warranty claim? Even a simple chip on the glass, is a replacement on a rimless tank like that. I know because we used to sell lots of rimless tanks and chips were so common it never made us any money. My other advice is, know that you only have 6 months with most credit cards to file a charge back. My advice would be to keep an eye on this date and if you don't have a brand new tank in your house by that date, charge back. You could also buy another one from them. But unfortunately some companies choose not to do the right thing and then after 6 months you can't prevent it either. It's unfortunately that you've had this experience. I'd love for you to be able to share which company it was, but instead I encourage you to leave your reviews on their places of business so that everyone can see your experience. I recommend people do this for both good and bad experiences. We all rely on one another to judge how we spend our money. We don't allow it here for a lot of different reasons. But one important one is to encourage people to do their reviews where reviews are seen by people intending to buy. Link to comment Share on other sites More sharing options...
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