SJ fishing Posted April 15, 2022 Share Posted April 15, 2022 Just wanted to vent abut a recent experience since I figure most here can relate, but mostly so I can feel better lol I decided to splurge at the end of December and ordered a 80 gallon rimless aquarium from company I shall not name. They emailed back in 2 days and told me it would take 1-2 months, longer than I expected as its not a custom aquarium but ok. End of February they emailed and said my aquarium would be in that week and would get shipped. 2 weeks later I hadn’t received any updates so I emailed with no response, another week goes by so I text the number per directions on their website voicing my frustration. I get a text back stating they emailed me an update earlier that morning, the email came several hours after that text. An invoice for an additional $200 shipping followed a few days later, now almost the end of March. Frustrated to get an additional charge I almost cancelled the order but figured I waited this long I would just go ahead and pay it. The trucking company called me last week to schedule delivery, which I did for last Friday…..below is pictures of the tank in the truck, completely broken. I sent pictures via text and email to the company I ordered from along with the claim number from the trucking company that day asking for a refund. It took another email on Tuesday before I got a response on Wednesday, telling me as soon as they process the claim with the trucking company they will issue the refund. I am not pleased about that as I feel I paid for goods and services almost 4 months ago that I haven’t received through no fault of mine, to me this should be between the company the trucking company. Not me. Especially since in my mind that was a terrible way to prep a glass box for shipping across the country Anyway, thanks for reading my whining lol. And a message for Cory that I hope he gets to read. I understand the frustration he expressed about people comments in his Live Stream and I have no doubt how difficult that it is. I just want him to know that there are many of us that truly appreciate the education, the business integrity to try to provide products that perform as intended, the quick shipping, communication and customer support. I dont hesitate to order any product from the Co-Op as I believe Cory has spent many hours to find the best product, for the best value that functions easily. Although I imagine many people that feel this same way are the silent majority it is greatly appreciated! 7 Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now