LaurieinIA Posted May 30, 2021 Share Posted May 30, 2021 Wow! I placed an order late last evening, not expecting it to be packaged/shipped until Tuesday due to the holiday weekend and it’s already ready to go today. Of course... USPS likely won’t do anything with it at this point, but WOW! Looking forward to my new plants & supplies 😊 4 Link to comment Share on other sites More sharing options...
Fish Folk Posted June 2, 2021 Share Posted June 2, 2021 Very inspiring, the Co-Op is. Imagine an Aquarium Co-Op parade, streets lined with cheering, over-the-moon-satisfied customers. I can even imagine float designs for a few employees... 😂 1 1 Link to comment Share on other sites More sharing options...
TheCzarista Posted June 2, 2021 Share Posted June 2, 2021 We also placed an order late Friday evening in the holiday weekend, and it was delivered Tuesday. We were very impressed! 2 Link to comment Share on other sites More sharing options...
GameCzar Posted June 2, 2021 Share Posted June 2, 2021 I've been blown away by the turnaround time on their orders, the crew is on their toes! Link to comment Share on other sites More sharing options...
Administrators Cory Posted June 2, 2021 Administrators Share Posted June 2, 2021 I have a meeting every week with management to see how we can improve turn around time and make sure we are meeting our goals. Our average time to fulfill was 12 hours at the height of Covid. We've gotten it down to 3 hours. Sure if you place an order at 8pm, your order won't ship for 12 hours essentially. But since we are shipping from 8am to 4pm every day. Those 8 hours get a turn around time of maybe 20 minutes to 2 hours and really help our average. I don't think we'll be able to get our number down much more, but we want to make sure that every shipment is shipped the next morning form an order. We know people are relying on us to get meds and such quickly to them. BTW, fulfilled orders and delivered orders are off, because of the retail store stats are included. Those fulfill instantly, also throwing our metric off a bit. Link to comment Share on other sites More sharing options...
ARMYVET Posted June 2, 2021 Share Posted June 2, 2021 I will say one thing....twice now I have missed the "cutoff" time and both times the order is shipped that same day. @Cory...Your guys are incredible with their efficiency!! Florida needs a store like yours!!! Link to comment Share on other sites More sharing options...
LaurieinIA Posted June 2, 2021 Author Share Posted June 2, 2021 @Cory I’ve always been impressed with how quickly my orders are shipped & delivered. What amazed me is placing an order after 8pm on a Saturday and it still was packaged/ready to ship on Sunday... all on a holiday weekend! I assumed some of you might actually take some time off? Guess I was wrong 😉 thanks for all you and your team do! Link to comment Share on other sites More sharing options...
Mitch_ScruffyCityAquatics Posted June 2, 2021 Share Posted June 2, 2021 I purchased this weekend as well and they got it to USPS in no time. Oh, and my package says it includes the red Cherry shrimp decal! It was high on my list. 1 Link to comment Share on other sites More sharing options...
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