Jump to content

How long is too long to reach out to customer service re: plants?


Recommended Posts

I think it depends on the plant. If it were in the case of a lily bulb never growing, or an anubias rotting away over time after receiving it, I'd contact and see if I have any options. But if it were a case of a plant just not thriving in my tank because of user error, then I wouldn't contact.

I did once get a shipment of anubias from the Co-op which did end up with rhizome rot and it took a few weeks of it decaying while I tried to save it before I contacted them (and they were awesome and sent me new ones).

  • Like 1
Link to comment
Share on other sites

On 5/4/2021 at 7:49 AM, H.K.Luterman said:

I think it depends on the plant. If it were in the case of a lily bulb never growing, or an anubias rotting away over time after receiving it, I'd contact and see if I have any options. But if it were a case of a plant just not thriving in my tank because of user error, then I wouldn't contact.

I did once get a shipment of anubias from the Co-op which did end up with rhizome rot and it took a few weeks of it decaying while I tried to save it before I contacted them (and they were awesome and sent me new ones).

Actually that’s exactly what happened to me. I’ve bought several anubias from them over the last few months as I set up a tank. Then one by one they slowly started to rot away. Ive thrown most of them away without photos but I’ve still got a few. Not sure if it’s something I did but everything else is doing well including an anubias from another tank. I’m hesitant to ask for replacements bc a) it’s plants from several purchases and b) Id hate to get more and have the same problem (assuming it’s something happening in my tank I just haven’t figured out). 

Link to comment
Share on other sites

1 minute ago, Aquali said:

Actually that’s exactly what happened to me. I’ve bought several anubias from them over the last few months as I set up a tank. Then one by one they slowly started to rot away. Ive thrown most of them away without photos but I’ve still got a few. Not sure if it’s something I did but everything else is doing well including an anubias from another tank. I’m hesitant to ask for replacements bc a) it’s plants from several purchases and b) Id hate to get more and have the same problem (assuming it’s something happening in my tank I just haven’t figured out). 

It really is hit or miss with anubias. Sometimes they come in just fine, but other times they get rhizome rot and there's no saving them (And I've ordered from multiple sellers, so no one is really to blame). One thing I can say, is that anubias I purchased locally seems to hold up better, so maybe it's from the stress of shipping? 

Anyways, yeah they'll most likely need a photo of the rotting plants to send you new ones, but I'd still contact and ask anyways; It's such a common issue.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...