I'm not sure what is wrong, but I've never been able to keep pet store guppies alive. I've had tons of success with tetras and rasboras living years and years, but the two times I bought guppies they were dead within hours or days. Guppies can be very weak. I've found other types of fish, like tetras and rasboras, very hardy. I also have very soft water, and I think that didn't help. Anyway, you may just be choosing the wrong type of fish. If they were raised in water that is different from yours at all, they may not make it. Try a hardier type of fish!