I hear ya, the bigger the companies get, the more they tend to lean towards automation and less towards human interaction. However, my experience with Aquarium Co-Op customer service was surprisingly quick and they resolved my issue in one email. I do understand that feeling of writing a text/email and not knowing how it will be perceived or if your message is truly getting across. Even as a younger guy who grew up with all this technology, I still see it as a double edged sword. There's many benefits, knowledge is more readily available, we can communicate quickly but I think it contributes to mental health problems and takes away from "being human" whatever that means anymore.. Anyways, that's why I keep fish, needed more nature in my life. 🙂